1. Return Eligibility

Products may be returned within 15 days of delivery, provided they are in original condition with all tags, packaging, and accessories intact. Certain items like perishables are excluded from returns.

2. Return Process

To initiate a return, contact our support team with your order number and reason. Once approved, you will receive a return shipping label and detailed instructions for sending the item back.

3. Refund Timeline

Refunds are processed within five to seven business days after we receive and inspect the returned item. The refund will be credited to your original payment method used during purchase.

4. Exchange Policy

We offer free exchanges for items of equal or lesser value within the return window. For higher-priced exchanges, the price difference must be paid before the replacement item is shipped.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within forty-eight hours with photographic evidence. We will arrange a free replacement or full refund including original shipping charges.

6. Non-Returnable Items

Gift cards, digital products, personal care items, intimate apparel, and customized products cannot be returned or exchanged unless they arrive damaged or defective upon delivery confirmation.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or a damaged item received during transit from our fulfillment center.

8. Partial Refunds

Partial refunds may be issued for items returned with visible signs of use, missing components or accessories, or items not in their original packaging condition as determined by our inspection team.

9. Cancellation Policy

Orders can be cancelled within two hours of placement for a full refund. After processing has begun, cancellations may not be possible and standard return procedures will apply instead.

10. Dispute Resolution

If you are unsatisfied with our return or refund decision, please escalate to our customer service manager. We are committed to resolving all disputes fairly and transparently within ten business days.